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Software Support – ESSENTIAL Care

Your ESSENTIAL Care package helps you keep in touch with 3i Studio and helps us keep your ESTATE Suite Software in prime condition.

Your Essential Care package helps you keep in touch with 3i Studio and helps us keep your ESTATE Suite Software in prime condition.

ESSENTIAL Care – Benefits

ESSENTIAL Care – Benefits

Unlimited calls to our knowledgeable and helpful Client Support Team

  • Helpdesk request tracking enables us to keep users up-to date with resolution progress
  • Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.

Website helpdesk

  • Log helpdesk requests directly through our web portal
  • Track and view your helpdesk requests online

Access to online training materials

  • Quick and simple access to frequently asked questions and commonly performed tasks

Software Upgrades

  • Access to latest software versions so clients can keep up-to-date with the latest developments and innovations

Newsletters ensure you are kept up-to-date with all the current news including:

  • Client only offers
  • Developments to existing modules
  • Newly released products
  • Invitations to client events to enable you to network with other FM professionals and share your experiences of the software

Unlimited calls to our knowledgeable and helpful Client Support Team

  • Helpdesk request tracking enables us to keep users up-to date with resolution progress
  • Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.

Website helpdesk

  • Log helpdesk requests directly through our web portal
  • Track and view your helpdesk requests online

Access to online training materials

  • Quick and simple access to frequently asked questions and commonly performed tasks

Software Upgrades

  • Access to latest software versions so clients can keep up-to-date with the latest developments and innovations

Newsletters ensure you are kept up-to-date with all the current news including:

  • Client only offers
  • Developments to existing modules
  • Newly released products
  • Invitations to client events to enable you to network with other FM professionals and share your experiences of the software