Software Support – ESSENTIAL Care

Your Essential Care package helps you keep in touch with 3i Studio and helps us keep your ESTATE Suite Software in prime condition.

ESSENTIAL Care – Benefits

ESSENTIAL Care – Benefits

Unlimited calls to our knowledgeable and helpful Client Support Team

• Helpdesk request tracking enables us to keep users up-to date with resolution progress
• Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.

Website helpdesk

• Log helpdesk requests directly through our web portal
• Track and view your helpdesk requests online

Access to online training materials

• Quick and simple access to frequently asked questions and commonly performed tasks

Software Upgrades

• Access to latest software versions so clients can keep up-to-date with the latest developments and innovations

Newsletters ensure you are kept up-to-date with all the current news including:

• Client only offers
• Developments to existing modules
• Newly released products
• Invitations to client events to enable you to network with other FM professionals and share your experiences of the software

Unlimited calls to our knowledgeable and helpful Client Support Team

• Helpdesk request tracking enables us to keep users up-to date with resolution progress
• Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.

Website helpdesk

• Log helpdesk requests directly through our web portal
• Track and view your helpdesk requests online

Access to online training materials

• Quick and simple access to frequently asked questions and commonly performed tasks

Software Upgrades

• Access to latest software versions so clients can keep up-to-date with the latest developments and innovations

Newsletters ensure you are kept up-to-date with all the current news including:

• Client only offers
• Developments to existing modules
• Newly released products
• Invitations to client events to enable you to network with other FM professionals and share your experiences of the software