Software Support – TOTAL Care
Your TOTAL Care package gives you all you need to maintain your estate data and helps you make the most of all the features and services available to you.
Your TOTAL Care package gives you all you need to maintain your estate data and helps you make the most of all the features and services available to you.
TOTAL Care – Benefits
TOTAL Care – Benefits
Exclusive year-round discounts on Software and Services
- 20% on Software licenses
- 10% on Services
A Dedicated Account Manager
- Annual on-site System Review with your Account Manager
Tailored Reporting
- 2 Free Reports designed to the specific requirements of the client
Beta Testing
- Exclusive invitations to access beta testing of new software products
A Service Day to use as you wish
- A days’ service each year to use as you wish, whether it be; training, data manipulation, report creation, drawing amendments, CAD technician time
Unlimited calls to our knowledgeable and helpful Client Support Team
- Helpdesk request tracking enables us to keep users
up-to date with resolution progress - Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.
Website helpdesk
- Log helpdesk requests directly through our web portal
- Track and view your helpdesk requests online
Access to online training materials
- Quick and simple access to commonly asked questions and commonly performed tasks
Software Upgrades
- Access to latest software versions so clients can keep up-to-date with the latest developments and innovations
Newsletters ensure you are kept up-to-date with all the current news including:
- Client only offers
- Developments to existing modules
- Newly released products
- Invitations to client events to enable you to network with other FM professionals and share your experiences of the software
Exclusive year-round discounts on Software and Services
- 20% on Software licenses
- 10% on Services
A Dedicated Account Manager
- Annual on-site System Review with your Account Manager
Tailored Reporting
- 2 Free Reports designed to the specific requirements of the client
Beta Testing
- Exclusive invitations to access beta testing of new software products
A Service Day to use as you wish
- A days’ service each year to use as you wish, whether it be; training, data manipulation, report creation, drawaing ammendments, CAD technician time
Unlimited calls to our knowledgeable and helpful Client Support Team
- Helpdesk request tracking enables us to keep users up-to date with resolution progress
- Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.
Website helpdesk
- Log helpdesk requests directly through our web portal
- Track and view your helpdesk requests online
Access to online training materials
- Quick and simple access to commonly asked questions and commonly performed tasks
Software Upgrades
- Access to latest software versions so clients can keep up-to-date with the latest developments and innovations
Newsletters ensure you are kept up-to-date with all the current news including:
- Client only offers
- Developments to existing modules
- Newly released products
- Invitations to client events to enable you to network with other FM professionals and share your experiences of the software
Exclusive year-round discounts on Software and Services
- 20% on Software licenses
- 10% on Services
- A dedicated Account Manager
- Annual on-site System Review with your Account Manager
- 2 Free Reports designed to the specific requirements of the client
- Exclusive invitations to access beta testing of new software products
