Software Support - TOTAL Care

Software Support - TOTALcare

Your TOTAL Care package gives you all you need to maintain your estate data and helps you make the most of all the features and services we offer.

Your TOTAL Care package gives you all you need to maintain your estate data and helps you make the most of all the features and services we offer.

Total Care – Benefits

Total Care – Benefits

Unlimited calls to our knowledgeable and helpful Client Support Team

  • Helpdesk request tracking enables us to keep users up-to date with resolution progress
  • Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.

Website helpdesk

  •  Log helpdesk requests directly through our web portal
  • Track and view your helpdesk requests online

Access to online training materials

  • Quick and simple access to commonly asked questions and commonly performed tasks

Software Upgrades

  • Access to latest software versions so clients can keep up-to-date with the latest developments and innovations

Newsletters ensure you are kept up-to-date with all the current news including:

  • Client only offers
  • Developments to existing modules
  • Newly released products
  • Invitations to client events to enable you to network with other FM professionals and share your experiences of the software

Exclusive year-round discounts on Software and Services

  • 20% on Software licenses
  • 10% on Services
  • A dedicated Account Manager
  • Annual on-site System Review with your Account Manager
  • 2 Free Reports designed to the specific requirements of the client
  • Exclusive invitations to access beta testing of new software products

Unlimited calls to our knowledgeable and helpful Client Support Team

  • Helpdesk request tracking enables us to keep users up-to date with resolution progress
  • Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.

Website helpdesk

  •  Log helpdesk requests directly through our web portal
  • Track and view your helpdesk requests online

Access to online training materials

  • Quick and simple access to commonly asked questions and commonly performed tasks

Software Upgrades

  • Access to latest software versions so clients can keep up-to-date with the latest developments and innovations

Newsletters ensure you are kept up-to-date with all the current news including:

  • Client only offers
  • Developments to existing modules
  • Newly released products
  • Invitations to client events to enable you to network with other FM professionals and share your experiences of the software

Exclusive year-round discounts on Software and Services

  • 20% on Software licenses
  • 10% on Services
  • A dedicated Account Manager
  • Annual on-site System Review with your Account Manager
  • 2 Free Reports designed to the specific requirements of the client
  • Exclusive invitations to access beta testing of new software products

Our consultancy approach

In-depth training

Software you can count on

When you work with 3i Studio, you're in good company.

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Our Clients

A BROAD SPECTRUM
We have a wide variety of client profiles across the public sector and in corporate environments. Find out more by reading case studies and testimonials from established users of our ESTATE SUITE software solutions.

Case Studies

IRISH HEALTH
The restructuring of the health service in the Republic of Ireland gave the opportunity to establish a nationwide property register. The Health Service Executive’s project manager, Gerry Hanley, explains how the process had been achieved..

Read Our Blog

ESTATE SUITE RELIABILITY CONFIRMED
NHS Scotland have renewed their contract for the second 4 year term - using several modules of ESTATE Suite and confirming their confidence in the quality and reliability of the 3i Studio software solutions.

Integrated Property Management Software

3i Studio, Burlington House, 369 Wellingborough Road Northampton, NN1 4EU, United Kingdom

T: 0845 675 5051

E: sales@3istudio.com

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