Software Support – TOTAL Care

Your TOTAL Care package gives you all you need to maintain your estate data and helps you make the most of all the features and services available to you.

Your TOTAL Care package gives you all you need to maintain your estate data and helps you make the most of all the features and services available to you.

TOTAL Care – Benefits

TOTAL Care – Benefits

Exclusive year-round discounts on Software and Services

  • 20% on Software licenses
  • 10% on Services

A Dedicated Account Manager

  • Annual on-site System Review with your Account Manager

Tailored Reporting

  • 2 Free Reports designed to the specific requirements of the client

Beta Testing

  • Exclusive invitations to access beta testing of new software products

A Service Day to use as you wish

  • A days’ service each year to use as you wish, whether it be; training, data manipulation, report creation, drawing ammendments, CAD technician time

Unlimited calls to our knowledgeable and helpful Client Support Team

  • Helpdesk request tracking enables us to keep users up-to date with resolution progress
  • Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.

Website helpdesk

  • Log helpdesk requests directly through our web portal
  • Track and view your helpdesk requests online

Access to online training materials

  • Quick and simple access to commonly asked questions and commonly performed tasks

Software Upgrades

  • Access to latest software versions so clients can keep up-to-date with the latest developments and innovations

Newsletters ensure you are kept up-to-date with all the current news including:

  • Client only offers
  • Developments to existing modules
  • Newly released products
  • Invitations to client events to enable you to network with other FM professionals and share your experiences of the software

    Exclusive year-round discounts on Software and Services

    • 20% on Software licenses
    • 10% on Services

    A Dedicated Account Manager

    • Annual on-site System Review with your Account Manager

    Tailored Reporting

    • 2 Free Reports designed to the specific requirements of the client

    Beta Testing

    • Exclusive invitations to access beta testing of new software products

    A Service Day to use as you wish

    • A days’ service each year to use as you wish, whether it be; training, data manipulation, report creation, drawaing ammendments, CAD technician time

    Unlimited calls to our knowledgeable and helpful Client Support Team

    • Helpdesk request tracking enables us to keep users up-to date with resolution progress
    • Helpdesk request monitoring identifies any client training requirements so that we can offer appropriate training specific to client needs.

    Website helpdesk

    •  Log helpdesk requests directly through our web portal
    • Track and view your helpdesk requests online

    Access to online training materials

    • Quick and simple access to commonly asked questions and commonly performed tasks

    Software Upgrades

    • Access to latest software versions so clients can keep up-to-date with the latest developments and innovations

    Newsletters ensure you are kept up-to-date with all the current news including:

    • Client only offers
    • Developments to existing modules
    • Newly released products
    • Invitations to client events to enable you to network with other FM professionals and share your experiences of the software

    Exclusive year-round discounts on Software and Services

    • 20% on Software licenses
    • 10% on Services
    • A dedicated Account Manager
    • Annual on-site System Review with your Account Manager
    • 2 Free Reports designed to the specific requirements of the client
    • Exclusive invitations to access beta testing of new software products